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9:41
INBOX · ASSIGNED TO YOU
SM

Inbox

● 4 OPEN · 142 closed
TK-2384 URGENT

Payment not processing

Checkout fails at final step. Tried 3 cards.

M. Rivera · 12m
TK-2385 HIGH

Can't reset password

The reset email never arrives. Checked spam.

A. Chen · 34m
TK-2386 MED

Annual billing question

Wondering if there's a discount for annual.

J. Smith · 2h
TK-2380 RESOLVED

Great help, thanks!

L. Patel · 4h
01
Inbox at a glance
9:41
TK-2385 HIGH

Can't reset password

Anna Chen · Pro · 8mo
AC
ANNA · 13:58

I've been trying to reset my password for an hour. The reset email never arrives. I've checked spam, promotions, trash.

This is urgent — I have a client call at 3pm.

14:02 · YOU
SM

Hi Anna, thanks for reaching out — I understand the urgency.

Checking logs now, I'll trigger a manual reset. You should see a new email within 5 minutes.

✓ READ
SM
INTERNAL NOTE · 14:04

Bounce log shows MX issue on chendesign.com. Flagging @dana.k.

AC
TYPING
Type a message…
02
Respond in real time
9:41
THURSDAY · APRIL 17
14:32
R
Relay URGENT
now

New urgent ticket

Marcus Rivera: Payment not processing. Tried 3 cards and none go through...

R
Relay 2m

Anna Chen replied

"That worked, thank you so much!"

R
Relay SLA
15m

TK-2378 approaching SLA

Response due in 30 minutes. Last activity 1h ago.

4 more notifications
03
Push that respects focus